This incident has been resolved. Our investigation identified a resource bottleneck caused by heavy background processing tasks, which impacted the queue for recordings and slides.
Corrective Actions:
Resource Upgrade: We have increased the memory allocation for our processing services (100% increase) to handle higher loads more resilience.
Optimization: We are refactoring legacy background tasks to improve efficiency and reduce system load.
Monitoring: We have implemented stricter capacity alerting on our caching layers to detect and mitigate similar spikes immediately.
Posted Jan 28, 2026 - 04:49 EST
Monitoring
Service Restored: Recordings, exports, slides are once again processing as expected. While the immediate issue is resolved, we are staying in "monitoring mode" as we finalize a long-term solution. You should be able to use these features without any further interruptions.
Posted Jan 28, 2026 - 04:13 EST
Investigating
We are currently experiencing issues with recording and slide processing.
Our engineering team is investigating the root cause, and we will provide an update as soon as we have more information.